Q When I try to connect to PERDNet, I receive message "Authentication Failed".
Ans. Your login name or password is not correct. OR your hours are consumed or date is expired. Call PERDNet technical service for assistance.
Q When I try to connect to PERDNet, message received is "Authorization Failed".
Ans. Some one else is using your account. Multiple login is restricted.
Q My connection drops often while connected.
Ans. It could be due to one of the following reasons.
Your modem may not be configured properly.
You may have noise on telephone line. Call PTCL to check the noise on your line.
Your modem is conflict with modem of ISP. Call PERDNet Customer Service for assistance.
You may have call waiting.
Your Browser may have caused illegal operation while connected.
Q I have a 56K modem, but I never get 56K connection?
Ans. There are many factors that determine the speed connection you get on the Internet. Line noise/disturbance, distance from the connecting modem, traffic on the lines, and other conflicts can slow down the potential connection speed.
Q How can i check the hours left in my account?
Ans. Click on the Billing Details in the left column. OR Simply click here
Q How can I change my account password?
Ans. Click on the Password in the left column. OR Simply click here